Refund policy

WARRANTY POLICY

Rider Outlets offers a Limited Warranty on our products.

*Whichever comes first. Warranty starts on the date of product delivery.

Warranty Exclusions:

Rider Outlets excludes normal wear components (such as brake components, seals, bearings, chains, and suspension components, tires, rims, grips, handlebars, as well as exclusions for misuse of product, or failure caused by damages due to accident, collisions, or general neglect. Misuse may include altering any factory wiring or installing any non-genuine Rider Outlets parts, as well as any racing or competition use.  Any misuse in charging, discharging, or improperly storing the unit will also void this limited warranty. 

Frame issues excluded from this warranty include but are not limited to:

• Corrosion
• Paint fade, scratches, and impact marks
• Impact damage
• Non-reversible modification (such as drilling or welding)
• Chain guard mounted to the frame, if applicable

 Limited warranties are non-transferable, and you must have an original receipt (proof of purchase) from Rider Outlets.

REFUND POLICY

Order cancellations are allowed only before the item is shipped OR if we are unable to fulfill your order. An item is considered shipped if there is a tracking number, even if the tracking number has not yet been updated by the carrier. If the shipment is refused upon delivery, a 10% restocking fee will be charged to the customer.

• Shipping costs are non-refundable for change-of-mind returns.

We understand that sometimes a part or accessory may not be what you expected, or not actually be what is needed. Should this occur, the following policies apply.

• Once you have received a shipping notification, your order cannot be canceled, and you must request a return and a return authorization form.
• You may request a return within 30-days of the original order date. The item must be in the original packaging, unused, uninstalled, unaltered, undamaged, and in new, re-sellable condition. This is the only way a product return will be accepted and processed.
• Once you have contacted our customer service or return warranty department, if returnable, they will issue you a return authorization number so that we can track your return and associate it with your account.
• When shipping your product or parts back to Rawrr Inc, you must include a copy of this return authorization form (R/A) in the shipping box or bag.
• Once the product has been returned to us, inspected by our team, and is accepted as complete (including the original product box, with the unit in its original packing materials), then we will refund your purchase price, less original shipping and handling fees. We do not refund any shipping.

Shipping costs are non-refundable for any canceled or returned orders, except for wrong items or faulty products.